Front Office Supervisor
An excellent opportunity has arisen at Conrad Hotels & Resorts for Front Office Supervisor. We are currently seeking for qualified persons to fill up the role of Front Office Supervisor at our hotels. A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
Conrad Hotels & Resorts is a global company with a broad portfolio of hotel brands, meaning a world of opportunity for you. Our success flows from the thousands of people around the world who form part of the Conrad Hotels & Resorts team. It’s their ideas, inspiration and effort that make us who we are. It’s their individuality that we love. At Conrad Hotels & Resorts, we’re always looking for passionate, creative, stylish individuals to join our family in hospitality jobs. We seek people who think originally, react instinctively and want to be a part of one of the most exciting companies in the luxury industry. So if you want to work somewhere that can offer a rewarding career and room to be yourself, we want all of you at Conrad Hotels & Resorts. Conrad Hotels & Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Conrad Hotels & Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
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To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling
You will be offered a competitive starting salary. Conrad Hotels & Resorts Worldwide's medical, dental, vision, life, disability and retirement savings plans.
Access to paid time off benefits for vacation and sick.
An Employee Assistance Program (EAP), educational assistance.
Discounted hotel room rates as well as discounts on products and services offered by Conrad Hotels & Resorts Worldwide and its partners for Team Members and their families.
We look forward to reviewing with you other benefits you would receive as a Conrad Hotels & Resorts Team Member.